Terms and Conditions

Ordering From Craven Model Centre

View our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order.


Delivery schedule

We try to process all orders, where possible, by the next working day. Whilst most items will be despatched within one to two working days, please allow 4-5 days for delivery within the UK. 5-7 days, for outside UK delivery times can be from 7 days upwards dependant on method.
Free postage is sent by 2nd class Royal Mail

Payment:

We will be accepting the following payment methods, payment by Cash (sent by registered mail)and Cheques, also accept Credit and Debit card payments which are processed through Protex which is a safe online payment system that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES

Minimum Order value - £20.00

Packaging:

We want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you we will take highest degree of care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be posted out within one working day, free of any charge.

Deliveries to UK mainland

Postage is charged at a fixed price of £4.00 per order or £7.50 should you wish insurance (recommended on items with avalue over £35.00). Items posted within the UK will normally be sent second class or special delivery for insured post. Heavier items may be sent Parcel Force and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Craven Model Centre reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas Orders
Will be sent by the cheapest method available, you will be notified of the method used and of the cost.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Please note that prices on Web Site may differ to the prices in the shop
*Prices maybe subject to change without prior warning
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